• Branch Manager

    Posted: 11/06/2020

    TS Bank is seeking a Branch Manager for our in-store Hy-Vee location. This role is responsible for directing operations of the branch location to ensure all bank and regulatory policies and procedures are followed, clients receive prompt and courteous service, and products and services offered meet the needs of the client base.

    Preferred Education and experience: Bachelor's degree (B. A.) from four-year college or university preferred; or three to four years related experience and/or training; or equivalent combination of education and experience.

    Location: Hy-Vee, Council Bluffs, IA

    Experience and Skills:

    • Perform all essential responsibilities and tasks of all Universal Banker levels proficiently.
    • Drive all aspects of the sales and service processes. Set goals for the staff and ensure accountability for their sales and referral performance. Plan and facilitate weekly huddles to discuss results, product promotions, etc. Ensure that all results are achieved.
    • Foster and promote exceptional client service based upon guidelines set in the Branch Service Level Agreement.
    • Proactively manage the new account opening lean process. Meets regularly with staff to discuss oversights and provide coaching.
    • Proactively identify sales opportunities with an emphasis on establishing profitable client relationships and deepening existing client relationships. Promote, explain, and sell all personal banking products and services. Ask clients for referrals.
    • Provide motivation and coaching to staff to ensure that assigned personal banking incentive goals are achieved. Conduct skill practice and provide feedback following the observations of live client interactions. Monitor tracking of personal banking incentive program.
    • Develop and implement plans to include calling on maturing accounts, leads, referrals, new account follow-up, and other prospecting opportunities for the designated market area. Track results in the CRM and follow up as appropriate.
    • Develop new business opportunities and conduct outside sales calls; Analyze client base and competitive environment for the market area. Monitor, evaluate, and implement adjustments to programs to ensure achievement of goals.
    • Review daily overdraft report and make pay or return and charge or no charge decisions.
    • Authorize transactions in accordance with bank policy (e.g., deposits, withdrawals, check cashing, wire transfers, etc.). Address and resolve client concerns and inquiries. Ensure and is held accountable for the audit integrity, risk management, and security of the branch.
    • Maintain thorough product knowledge of all personal banking products and services. Provide staff training to include product knowledge, sales, referrals, client service, and policy and procedures.
    • Perform various audits as assigned by the Internal Auditor.
    • Conduct interviews, hire new staff, and provide employee orientation.
    • Periodically participates in the bank's business development activities, represents the bank in industry and professional associations, community organizations, local business groups, etc., and promotes the bank's favorable image.
    • Ability to perform all other duties as assigned.
    • Comply with all banking and company regulations, policies, and procedures.
    • Directly supervises assigned employees and performs administrative duties associated with staff management (e.g., trains employees, delegates work and ensures the completion of same, prepares and publishes work schedule, reviews and approves timesheets, coaches and counsels employees, prepares performance evaluations and conducts evaluation meetings, conducts staff meetings, makes salary and promotional recommendations, participates in recruitment, interview, and hiring process, administers progressive discipline, takes action regarding departmental activities and staff, approves/disapproves requests for leave time, notifies employees of mandatory training and bank meetings). Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from employees of company and the general public. Must possess good communication skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to operate the following: telephone, personal computer, printer, copy machine, fax machine. Working knowledge of word processing, spreadsheet, and database software programs. Advanced PC knowledge beneficial.
    • To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc.
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Position may require the ability to work before or after normal business hours, including weekends and overnight travel, to meet required deadlines and attend meetings and/or training programs.

    Benefits

    Paid Time Off
    Health and Dental Insurance
    Wellness Program
    Gym Membership Reimbursement
    401K Contribution and Match


     

    EEO Employer/Vet/Disabled


    TS Banking Group is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, TS Banking Group is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

    TS Banking Group maintains an Affirmative Action Plan for the purpose of proactively seeking employment and advancement in employment of qualified protected veterans and individuals with disabilities. As an individual interested in employment with TS Banking Group, or as one of TS Banking Group's valued employees, TS Banking Group welcomes the opportunity to make its employees and applicants more aware of the TS Banking Group's obligations and affirmative efforts. Upon request, TS Banking Group will make accessible to you its Affirmative Action Plan for protected veterans and individuals with a disability. If you are interested, please submit a written request to Angela Avis during the HR Office's operating hours (9 a.m. to 4 p.m.), and we can schedule a time for you to review the Affirmative Action Plan. (Alternatively, a copy of TS Banking Group's Affirmative Action Plan is available electronically on TS Banking Group's intranet site.) Remote employees not physically located at the facility may access the Affirmative Action Plan through the intranet site, or may request a copy of the Affirmative Action Plan for review and return should no internet access be available.