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  • Payments Coordinator

    Posted: 04/11/2022

    TS Banking Group is seeking to hire a Payments Coordinator. This role is responsible for the daily processes and oversight for the debit and credit card portfolios for TS Banking Group. The work will center around ownership and oversight of vendors related to debit and credit cards, training and assisting employees with knowledge and processes for the card portfolio, daily maintenance to keep the portfolio managed well, and projects related to client engagement for debit and credit card portfolio. This position will work with business unit leaders to ensure interchange fee income and business strategy aligns.

    Education and/or work experience preferred includes: High school degree required. Additional education in bank related courses in accounting or 1-2 years related banking or business experience preferred, particularly as a front-line banker/teller or bank operations. Knowledge in the area of debit cards, credit cards and interchange fee will be beneficial for this role.

    Location: Hybrid/ Remote

    Experience and Skills:

    • Develop and maintain specialized knowledge in all areas of responsibility.
    • Conduct daily, monthly and quarterly review of debit card portfolio reporting.
    • Conduct routine Maintenance for optimum management of the debit card portfolio for interchange fee income
    • Assist branch network with ATM routine maintenance processes and enhancements to ATM fleet in good working order and up to date with functionality needs for the debit card portfolio
    • Assist all banking charters with projects related to debit card activation improvements
    • Respond and Research internal and client requests for debit card issues
    • Provide assistance to co-workers with difficult internal problems or client inquiries or problems. Ensure prompt and courteous response to client inquiries.
    • Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in this position.
    • Assist with fraud prevention processes for debit cards and continue to bring improvements for new fraud prevention enhancements
    • Assist business unit leaders with projects related to better client engagement of debit card features and functionality that improves interchange fee income for the charters
    • Maintain working knowledge of Bank Secrecy Act and works closely with BSA Officer to provide insight into active cases.
    • Work with business unit leaders for improvements and features needed to continue high level engagement from clients with their debit and credit cards with all charters
    • Oversee the plastic inventory control, ordering, and maintenance processes.
    • Work with vendors and be a subject matter expert on mandates and regulatory time lines for mandatory changes needed by in-house and vendor systems
    • Oversee the digital wallet monitoring, increasing usage of the product, reporting, maintenance, and assisting the frontline with client enrollment
    • Work on implementation of debit card promotions as directed by management
    • Oversee the vendor management process for all payments vendors assigned
    • Ability to perform all other duties as assigned.
    • Comply with all banking and company regulations, policies, and procedures.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from employees of company and the general public. Must possess good communication skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to operate the following: telephone, personal computer, printer, copy machine, fax machine. Working knowledge of word processing, spreadsheet, and database software programs. Advanced PC knowledge beneficial.
    • To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc.
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Position may require the ability to work before or after normal business hours, including weekends and overnight travel, to meet required deadlines and attend meetings and/or training programs.


    Competitive benefits package:

    • Health and dental insurance
    • Life insurance package
    • Generous PTO and holiday package
    • 401K contribution and match
    • Professional development expense allowance
    • Gym membership reimbursement
    • Tuition reimbursement
    • Paid volunteer time off (VTO)
    • Wellness program 

    EEO Employer/Vet/Disabled

    TS Banking Group is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, TS Banking Group is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

    TS Banking Group maintains an Affirmative Action Plan for the purpose of proactively seeking employment and advancement in employment of qualified protected veterans and individuals with disabilities. As an individual interested in employment with TS Banking Group, or as one of TS Banking Group's valued employees, TS Banking Group welcomes the opportunity to make its employees and applicants more aware of the TS Banking Group's obligations and affirmative efforts. Upon request, TS Banking Group will make accessible to you its Affirmative Action Plan for protected veterans and individuals with a disability. If you are interested, please submit a written request to Angela Avis during the HR Office's operating hours (9 a.m. to 4 p.m.), and we can schedule a time for you to review the Affirmative Action Plan. (Alternatively, a copy of TS Banking Group's Affirmative Action Plan is available electronically on TS Banking Group's intranet site.) Remote employees not physically located at the facility may access the Affirmative Action Plan through the intranet site, or may request a copy of the Affirmative Action Plan for review and return should no internet access be available.

    Position Type: Full-time

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