• Blood Services - Blood Donor Ambassador Pottawattamie County (Volunteer Position)

    Posted: 12/16/2020

    Donor Ambassador volunteers provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

         Responsibilities

    • Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
    • Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
    • Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
    • Direct donor to next step of donation or options for future donations if deferred.
    • Model excellent customer service behaviors.
    • Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
    • Learn and share the Red Cross story, including the mission, vision, and values
    • Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
    • Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
    • Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
    • Responsible to inform donors of current and upcoming donation promotions
    • May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

    Time Commitment

    Variable; preferred commitment; 1+ shift/month

     

    Qualifications

    • Ability to display the utmost professionalism and communication skills
    • Extremely comfortable working with people from diverse communities and backgrounds
    • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
    • Ability to explain/teach technology to donors and fellow volunteers