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  • Case Manager III - Heartland Homes PSH

    At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

    Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

    If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 


    The Heartland Homes program provides facility-based Permanent Supportive Housing in the form of long-term financial assistance and supportive services using a Housing First model to individuals and families experiencing long-term homelessness and those who have a disability. This program has two facilities located in Council Bluffs, IA that this position would work out of. Heartland Homes targets families with high service needs, providing intensive case management services.  The Case Manager will work to assess, verify eligibility, and provide long-term case management/ supportive services to clients in the program.  The Case Manager also works closely with the Property Manager.

    Compensation: starting wage of $19.74 per hour and is increased based on experience.

    Work Monday through Thursday, 8:30am-5pm; Friday, 8:30am - 2:30pm

    Click to see benefits and company perks

    Essential Duties and Responsibilities

    • Conducts assessments to accept, deny and refer applicants
    • Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive service records for all approved for denied clients.
    • *Assist the clients in identification of strengths, needs and goals, including meeting obligations of tenancy to maintain their home and reducing risk of harm to themselves and others.
    • Develops a housing stability plan in cooperation with the client and regularly reviews progress and makes updates to the plan.
    • Assist clients in increasing financial security by accessing, maintaining or improving employment and/or benefits.
    • Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.
    • Teach/coach clients to develop communication and self- advocacy skills.
    • Co-leads resident meetings to share information and gather feedback and input from clients.
    • *Ensures safety and security measures for in-home services are followed.
    • *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner – as outlined by Federal funding and internal reporting guidelines.
    • *Develops and maintains positive working relationships with clients, referral sources, and others encountered in the course of work.
    • *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
    • Regularly inspects Transitions and Heartland Homes facilities to: *
      • Ensure safety and security measures of Transitions and Heartland Homes facilities are in place and operating.
      • Coordinate completion of repairs to facilities according to Heartland Family Service policies and procedure
      • Perform, as needed, routine janitorial tasks in public/common areas to include ensuring regular cleaning of bathroom, floors, vacuuming, trash removal and window cleaning.
    • Demonstrates knowledge of current community and Heartland Family Service programs and resources to effectively meet client needs.
    • *Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
    • *Is able to work both independently, with little supervision, and as a part of a team.
    • *Utilizes trauma-informed care and culturally competent principles in providing services to clients.
    • *Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
    • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
    • Abides by all specific program and Agency procedures, policies, and requirements.
    • Cooperates and collaborates with staff, volunteers, landlords and referral sources.
    • Travel is required, including use of personal vehicle if agency vehicle is not available.
    • *Is dependable and punctual regarding scheduling and attendance
    • Able to evaluate HFS program services and make recommendations.
    • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
    • *Creates, maintains, and shares as appropriate a dynamic self-care plan.
    • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
    • *Essential functions of this job is to be performed on company physical work site.
    • Performs other program related duties as assigned.


                                                                 *DENOTES ESSENTIAL JOB FUNCTIONS


    • Bachelor’s Degree in Social Work or Human Service field, and two years direct care experience in Human Services preferred; or equivalent
    • Valid Driver’s License and acceptable driving record

    Position Type: Full-time


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