• Case Manager III (Street Outreach) - Homeless Supportive Services (C19 Response)


    At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

    Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

    If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.


    This position is temporary through December 2021 to respond to the increased need for outreach services in the community due to COVID-19. This position will provide outreach and case management services to individuals in Pottawattamie County who are experiencing homelessness. The Street Outreach Case Manager will work to identify, assess, refer and serve individuals who are sleeping on the streets or in places not meant for human habitation.   Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.

    Work Schedule: Monday through Thursday, 8:30 a.m. to 5:00 p.m., Friday 8:30 a.m. to 2:30 p.m.

    Essential Duties and Responsibilities

    • *Collaborates with organizations to identify new clients experiencing homelessness and link them with appropriate services.
    • *Complete enrollment/intake on eligible clients and documents all contacts
    • *Screens individuals and refers to the community’s Coordinated Entry system
    • *Conducts assessments in a community based setting including assessing for barriers to housing and verifying homeless status.
    • *Participates in the community’s street outreach efforts through weekly team street outreach to engage and identify eligible clients
    • *Assist clients in identification of strengths, needs and goals. Develops an individualized housing stability plan in cooperation with the client.  Monitor and evaluate program participant progress.
    • *Assist individuals in locating, obtaining, and retaining permanent housing
    • *Provide case management services related to meeting the housing needs of program participants and helping them obtain housing stability.
    • *Participate in weekly case reviews with team members and supervisor
    • *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner – as outlined by federal funding and internal reporting guidelines.
    • *Work is completed in client homes, homeless shelters, office space, and other non-traditional settings. Ensure safety and security measures for in-home/outreach services are followed.
    • Demonstrates knowledge of current community and HFS program resources to meet the client needs.
    • *Provides crisis intervention and problem solving assistance to clients to assist in accessing services.
    • *Attends MACCH Street Outreach meetings regularly, as well as other program related community meetings.
    • *Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients.
    • *Travel is required, included use of personal vehicle.
    • Is able to work both independently, with little supervision, and as a part of a team.
    • Is dependable and punctual regarding scheduling and attendance.
    • Problem solves and trouble shoots on a daily basis
    • Is prompt and accurate in completing all required reports, statistics and other requirements.
    • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
    • Cooperates and collaborates with agency and collateral staff.
    • Abides by all specific program and Agency procedures, policies, and requirements.
    • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
    • *Creates, maintains and shares as appropriate a dynamic self-care plan.
    • * Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
    • Performs other program related duties as assigned.

                                                                                                                               *DENOTES ESSENTIAL JOB FUNCTIONS


    • Bachelor’s Degree and Two years’ experience OR Master’s Degree and no experience
    • Valid Driver’s License and acceptable driving record
    • Prefer proficiency in MS Word and Excel


    Communication – Clearly conveying and receiving messages to meet the needs of all, expressing oneself effectively, understanding underlying issues and adapting communication for the situation.

    Teamwork – Working cooperatively and productively with others to achieve results by actively participating in the team and involving other team members. 

    Problem Solving & Judgment – Ability to assess options and implications in order to identify a solution by breaking down problems, recognizing basic and multiple relationships and can develop complex plans and/or analyses. 

    Adaptability – Personal willingness and ability to work in and adapt to change, valuing the need for adaptability, demonstrating adaptability through adapting approach and strategy. 

    Client Focus – Understanding and meeting or exceeding client needs through responsive client service and contributing to positive outcomes for the client, meeting long term client needs.

    Innovation Using original and creative thinking to make improvements and/or develop and initiate new approaches for own job/area as well as the organization, and does things new to the organization. 

    Relationship Building – Developing and maintaining win/win relationships and partnerships through establishing formal working relationships.

    Service Facilitation – Creates networks to ensure required services are delivered effectively, providing information as required.

    Organizational Awareness & Commitment – Understands the structure and culture of the organization and supports the organization’s values, principles and goals; demonstrating an understanding of the organization beyond own workgroup and can anticipate and meet organizational needs.



    (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


    (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).      

    While performing the duties of this job, the employee is not exposed to weather conditions.

    The noise level in the work environment is usually moderate.