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  • Program Coordinator - Iowa Family Works


    At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

    Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

    If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


    This Program Coordinator will serve as the onsite supervisor for direct care staff in a residential substance abuse treatment facility that serves women and their children.  This position provides supervision and support to staff and the residents as well as coordination of services for the families.  The Program Coordinator will be part of the team that provides education and support programming for women, their children and family members. 

    Compensation: $50,000 to $55,000

    Essential Duties and Responsibilities

    • *Provides regular supervision and support for all program staff.
    • *Hires, supervises, monitors, trains, evaluates and develops program staff.
    • Provides and coordinates direct oversight of admissions, coordinating with clinical staff, referral and funding sources.
    • *Networks with community providers and other agency programs in order to assist clients in accessing needed community resources.
    • *Orients clients to WCC rules and addresses client non-compliance as necessary to create a safe and secure environment for other residents.
    • *Works as a team member with other program staff to provide trauma-informed care to clients.
    • *Assists staff in developing program activities for WCC clients.
    • *Coordinates activities of WCC staff and volunteers.
    • *Reviews activities and goals for all program staff with Program Director.
    • *Develops monthly staffing schedule and monitors and approves schedules in EZ labor for overtime accrual.
    • *Supervises the completion of intake/discharge information with incoming clients.
    • *Is available for on-call emergencies on a rotating basis. Is available to assist on evenings and weekends as needed to support the staff, program and clients.  
    • *Maintains updated inventory of supplies, food, training materials, furnishings, toys and outdoor equipment and coordinates ordering for additional items or repairs with Program Director.
    • *Documents client activity, progress and needs per established record keeping procedures.
    • *Participates in interdisciplinary family/case staffings to obtain information, provide information, and assist with service planning.
    • *Assists in facilitating educational participant support groups and training staff to facilitate these groups.
    • Remains knowledgeable of support group services that provide support services for persons with substance abuse problems and their families.
    • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
    • Completes monthly and quarterly statistical reports.
    • Monitors residents’ routine tasks.
    • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
    • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
    • *Is dependable and punctual regarding scheduling and attendance.
    • Abides by all specific program and Agency procedures, policies, and requirements.
    • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
    • *Create, maintain and share as appropriate a dynamic self-care plan.
    • * Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
    • * Essential functions of this job are to be performed on company physical work site.
    • Performs other program related duties as assigned.

                                                                                                   *DENOTES ESSENTIAL JOB FUNCTIONS

    Click to see benefits and company perks


    • Bachelor’s Degree in human services, psychology, social work, sociology or a related field
    • Three or more years’ experience in related field including alcohol/drug abuse services or a Master’s Degree
    • Alcohol/drug abuse experience preferred
    • Valid driver’s license/ acceptable driving record


    Leadership- Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership.

    Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication. 

    Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving. 

    Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives. 

    Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity. 

    Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.



    (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


    (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).      

    While performing the duties of this job, the employee is not exposed to weather conditions.

    The noise level in the work environment is usually moderate.

    Position Type: Full-time