Program Director - Behavioral Health Outpatient

In this role, you will oversee all program goals and measures.  The position will oversee the Behavioral Health outpatient team to ensure policies, procedures and standards are followed.  The Director maintains accountability for the implementation, ongoing management, evaluation, and continuous improvement. In this role, you will bring your compassion and critical thinking to the forefront as you work with employees and clients and help them to navigate their journey as they work toward their goals.

Competency range: between $65,500 ad $82,865 per year (based on years of experience)
Work Schedule: 40 hours per week

What you will do:

• Provides management, supervision, and evaluation of outpatient professional counseling programs.
• Arranges for administrative support and emergency assistance for program staff to ensure direct service coverage complies with licensing requirements.
• Oversee compliance of assigned behavioral health services to applicable community standards of care and to State and Federal laws and rules, accreditation entities and other regulatory requirements.
• Assist in managing the facility and operations of assigned locations.
• Keeps abreast of current behavioral health issues and changing state and federal regulations through professional reviews, publications, industry periodicals, seminars, conferences, and workshops.
• Provides direct administrative supervision including hiring, monitoring, training, evaluating, and developing program staff.
• Ensures that appropriate clinical supervision is provided.
• Responsible for overall contract development and management to include proposal/contract development, coordination and delivery of on-site services, billing reconciliation, utilization review, satisfaction review and contract renegotiation.
• Assumes the lead in the development and maintenance of program grants, contracts, reports, and budgets, including account reconciliation.
• Participates in agency wide quality improvement teams and workgroups.
• Responsible for development and implementation of marketing plans for assigned programs.
• Develops and implements a process for quality assurance and program evaluation that includes the necessary monitoring systems to ensure that program quality and integrity is being maintained.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.

The qualities we want:

• Business Acumen- Regularly analyzes budget data to identify trends and improve the cost effectiveness of unit processes and practices; gathers and organizes credible data to make a business case for changes and additional resources.

• Strategic Capabilities- -offers advice and creates plans based on analysis of issues and trends, and how these link to the responsibilities, capabilities, and potential of their organization. Scan an ever-changing, complex environment in anticipation of emerging crises and opportunities and develop strategies.

• Employee Development- Engage people, organizations, and partners in developing goals, executing plans, and delivering results.

• Emotional Intelligence- A complement to social intelligence, emotional intelligence is our ability to communicate at the emotional level, exhibiting self-awareness, and regulations and be in tune with our own emotions. These are particularly related to leadership "charisma." 

• Influential/Community Engagement- ability to be a strategic influence.  It involves taking a variety of actions to influence others including establishing credibility or using data to directly persuade or address a person’s issues or concerns.

What you will bring:

• Master’s Degree in Social Work/Public Administration, or a related field
• Five years’ experience in field
• Management experience essential
• Valid driver’s license and acceptable driving record

WHAT YOU’LL LOVE ABOUT US-

• Casual work environment in a hybrid work setting
• Competitive salary based on experience
• Flexible Paid Time Off
• Ground floor opportunity with room for growth
• Small team culture and collaboration
• Investment in continuous employee learning and development
• Paid four weeks of FMLA and two weeks of caregiver leave
• Structured support for a dynamic self-care plan that helps you to manage your work/life integration
• Strengths-based professional development and individualized coaching
• A trauma-informed culture where you are encouraged and supported to show up to work every day exactly as you are!
• The knowledge your work is helping to provide hope and healing to people who need it most and changing our communities for the better!

We know you will value Heartland’s culture of trauma informed care, our celebration of diversity and inclusion, flexibility, and our focus on caring for our people. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you!