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  • Property Manager - Heartland Homes & Transitions


    At Heartland Family Service, we are committed to building a culture is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

    Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

    If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


    This position is responsible for the property management of Heartland Homes and Transitions facilities of Heartland Family Service. Heartland Homes and Transitions is a Permanent Supportive Housing program for individuals and families who have a disability and have experienced long-term homelessness. Both properties receive Low Income Housing Tax Credits (LIHTC) and the Property Manager will be responsible for compliance with LIHTC as well as assist with maintaining the properties, filling vacancies and enforcing leases.  The Property Manager will be a part of the team that provides supportive services to individuals and families. Performs skilled duties of strong communication and organizational skills. Assignments entail a wide knowledge base, decision-making, problem solving and a high level of attention to detail and accuracy.

    Work Schedule: Monday - Thursday, 8:30 am - 5:00 pm; Friday, 8:30 am - 2:30 pm

    Essential Duties and Responsibilities

    • *Ensure accurate and timely completion of initial and recertification of Low-Income Housing Tax Credit (LIHTC) and HOME Investment Partnerships Program paperwork along with obtaining 3rd party verifications with clients.
    • *Responsible for initiating and enforcing leases and all program guidelines with clients.
    • *Completes requested reports and assist with file and property audits.
    • *Conduct apartment inspections and assist in coordination of needed repairs for the facilities with the maintenance staff.
    • *Secures property by contracting with SEI, maintaining security devices and responds to emergencies.
    • *Coordinates with vendors such as the cleaning company, painting company, etc.
    • *Ensures all units are occupied and is able to quickly fill vacant units.
    • *Ensure common and exterior areas of the facilities are clean and working properly.
    • *Collect resident program rent on a monthly basis and ensure rent ledger is completed each month.
    • *Promptly and appropriately respond to after-hours client emergency needs (lockouts) and any emergency facility-related needs.
    • *Client file management, to include opening, closing, and maintaining client files and requests for information.
    • *Ensure accurate and timely data entry of client information into the agency database and grant required information systems.
    • Collaborate with program Case Manager(s) to assist with acceptance, denial, discharge decisions and on-going service delivery.
    • Attend weekly meetings with program staff and/or program coordinator for file and client staffing review.
    • Attends and co-facilitates evening resident meetings.
    • *Accurately takes messages and gives appropriate directions to clients and general public; assists visitors, clients, and staff in processing their inquiries.
    • *Is dependable and punctual regarding scheduling and attendance.
    • *Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
    • *Cooperates and collaborates with program area staff, volunteers, and other agency staff.
    • Abides by all specific program and agency procedures, policies, and requirements.
    • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
    • *Creates, maintains, and shares as appropriate a dynamic self-care plan.
    • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
    • *Essential functions of this job is to be performed on company physical work site.
    • Performs other program related duties as assigned.

                                                                                * DENOTES ESSENTIAL  JOB  FUNCTIONS

    Click to see benefits and company perks


    • Bachelor’s Degree AND two years’ experience in property management
    • Valid driver’s license and acceptable driving record
    • Proficiency in basic office skills and personal computer skills


    Leadership- Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership.

    Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication.

    Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving.

    Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives.

    Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity.

    Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.



    (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


    (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

    While performing the duties of this job, the employee is not exposed to weather conditions.

    The noise level in the work environment is usually moderate.

    Position Type: Full-time