2021's Awarded - UNbelievable Workplaces
Responsible for delivering massage and spa treatments to guests, clients and members, attracting new and repeat business, and promoting sales of goods. Provide friendly, efficient, and courteous service to all members/guests, at all times providing a high standard of customer care.
Perform all aspects of therapeutic massage and spa services for injuries, wellness maintenance or medical conditions in 30, 60, 90 and 120 minute sessions.
Discuss client concerns, medical histories, specific stresses or pains, to develop the most effective approach to massage treatment. Record a detailed client history and develop SOAP Note. Develop personalized treatment plans that include all therapists and wellbeing partners. Maintain a high degree of patient sensitivity and confidentiality.
Provide educational instruction on stretches, strengthening, and relaxation and rehabilitation components when suitable.
Resolve feedback and requests and notify management of any customer concerns.
Answer phone, book appointments, and guide clients through service offerings to determine which modality and therapist will best suit their requirements. Complete reminder and follow-up calls where necessary. Meet and greet all clients, visitors, and members.
Take payment. Suggest future appointments and rebook clients; promote add-ons, upgrades, promotions, and products.
Keep treatment rooms, sheets, blankets, appliances and utensils up to an acceptable standard of cleanliness; launder linens provided.
Submit bi-weekly commission sheets to the manager for Payroll.
Job Skills & Qualifications
Hold current state massage therapy license
Hold current First Aid/AED Certification
Current massage insurance through ABMP or AMTA or a recognized body
Minimum 1 year of massage therapy and customer service experience
Adhere to all current regulations and laws related to massage therapy
Ability to handle sensitive client information with confidentiality
Ability to pass a background check
Position Type: Full-time,Part-time