• 2022's Awarded - UNbelievable Workplaces

  • Support Tech

    Posted: 05/03/2022

    Job Description

    We are seeking a local NOC Technician to join our team! You will help support and maintain computers, servers, peripherals, and networks.

    Responsibilities:

    • Analyze, troubleshoot, and evaluate existing wired and wireless network systems
    • Handle repairs and exchanges of defective devices
    • Collaborate on the improvement of network design and connectivity
    • Perform routine network maintenance
    • Maintain inventory of network electronics

    Qualifications:

    • Previous experience in IT or other related fields
    • Fundamental knowledge of networking, hardware, and software
    • Ability to prioritize and multitask
    • Strong troubleshooting and critical thinking skills
    • Deadline and detail-oriented

    Work with a growing IT company in the Midwest!

    Job Description/Mission: This individual would work with the engineering team as well as being deployed solo to provide customers with all things IT. General maintenance and repair of IT systems. Position requires the ability to do physical installations of Cable, Servers, Desktops, Print Solutions, Switching, etc. Would prefer the candidate also have the capability to complete IP Phone Systems, and IP Security solution installs.

    • Provide support for all computers, printers, scanners and other peripherals as required
    • Responsible for installing miscellaneous software as required
    • Support IT issues (Level 1-2 Troubleshooting)
    • Hardware troubleshooting and replacement
    • Support users through a Help Desk system
    • Work with other members of IT Services to provide solutions to user issues
    • Keep IT management up to date with local and system changes
    • Desktop/Laptop setup, configuration, support and distribution
    • Basic Network Troubleshooting and Support.
    • Perform other duties as assigned by the IT leadership and the ThinkSpace IT Management Team.

    Experience and Skills Desired:

    • IT/Security certs preferred.
    • Familiarity with software and hardware of Personal Computers and Network Servers
    • Familiarity with Microsoft Operating Systems and Microsoft Server
    • Familiarity with Microsoft Office and Office 365
    • A team player with the ability to work independently
    • An ability to work with a diverse population and a demonstration of good interpersonal skills
    • CompTIA A+ Certification is recommended
    • Commitment to the highest ethical standards and willingness to adhere to ThinkSpace IT's policies and procedures

    Certifications (not required, but a plus):

    • Microsoft MCP, MCSA, MCSE, MTA, MOS, or other certifications
    • CompTIA A+, Network+ or Security+
    • Any 3rd Party Certifications including HP, Dell, Cisco, VMware, Google, Axis, Barracuda, Grandstream, Xerox, UBNT, etc.

    Continuing ED

    After hire, training will be ongoing though the company and self-paced study is required.
     

    Company Description
    ThinkSpace IT focuses on a creative approach to technology so we can help our customers get the most out of their solutions. With a proven record of satisfied customers across varied hardware and software platforms, we are highly qualified to meet all of your IT infrastructure needs. Our extensive partner network includes Google, AWS, Intel, HP, Dell, Xerox, Microsoft and many others, which allows us to provide best-in-class IT Solutions, Cloud Hosting and IT Support Services

    Why Work Here?

    We strive to be the best technology and unified communications solutions provider.

    ThinkSpace IT focuses on a creative approach to technology so we can help our customers get the most out of their solutions. With a proven record of satisfied customers across varied hardware and software platforms, we are highly qualified to meet all of your IT infrastructure needs. Our extensive partner network includes Google, AWS, Intel, HP, Dell, Xerox, Microsoft and many others, which allows us to provide best-in-class IT Solutions, Cloud Hosting and IT Support Services.

    Position Type: Full-time,Part-time