• Military Client Caseworker - Local Disaster Events

    Offer Valid: 11/04/2021 - 01/31/2022

    Key Responsibilities

    Support the Red Cross mission
    • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
    • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
    • Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
    • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
    • Maintain professionalism and conduct as stated in Red Cross policy

     

    Qualifications

    • Successful American Red Cross background check

    • Complete required national training and locally developed orientation
    • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
    • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
    • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
    • Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
    • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
    • Ability to work with or without supervision
    • Effective verbal and written communication skills
    • Good customer service skills; Ability to work well with others
    • Willingness to gain knowledge of community resources
    • Able to work with culturally diverse populations